Before connecting to VoiceBoxer or if you are experiencing any issue during an event, you can check your settings at our check page.
If you get all green marks, you can check that your audio and video settings are ok by checking the camera feed and sound level bar at the bottom of the page.
- Moderator / Presenter / Interpreter
You will be asked to “allow the use of your camera and microphone” (Chrome) or “share your microphone and camera” (Firefox) in order to check your settings. Once allowed, the check will start automatically.
- Audience
As the audience doesn’t need microphone and camera access, your test will start automatically and to successfully connect to a VoiceBoxer event, all the ticks should return green.
Common Issues
| Error Area | Meaning | Solution |
|---|---|---|
| Browser | Your current browser does not support the required features for VoiceBoxer to function correctly. We recommend downloading the newest version of Google Chrome or Mozilla Firefox. | If you’re a presenter or an interpreter you must use Google Chrome or Mozilla Firefox. If you’re an audience member you can use other browsers, though we recommend Chrome or Firefox. |
| Cookies | Cookies are disabled in your current browser. | You should allow your cookies for the best experience of VoiceBoxer. |
| Camera and microphone capturing | Your current browser does not support the required features for VoiceBoxer to function correctly. We recommend downloading the newest version of Google Chrome or Firefox. | If you must use Google Chrome or Mozilla Firefox. |
| Connectivity test | Your computer is not able to connect to the VoiceBoxer web servers. Please check your firewall settings with your IT department. | Please visit our article on Optimal Firewall Configuration to learn how to solve this issue. |
| Network speed test | Your internet speed might be too low or your computer is not able to connect to the VoiceBoxer media servers. | You can run a speed test to check your connection. The Ping should be less than 50ms and download more than 5 Mbps. Please visit our article on Optimal Firewall Configuration for firewall issues. |
If you need any help resolving or translating any of the issues further, please contact our support.
