One of the most important parts of any presentation is being heard clearly by your audience. This guide will show you how to ensure that your microphone is selected correctly for optimal audio.

As a first step, you can test your microphone before each event via the VoiceBoxer system check.

Determining Which Microphone to Use

When it comes to clear audio, a headset will always provide the best possible sound to the audience of your event.

When a headset is not available, it is possible to use earbuds or air pods for your presentation, but sound quality will not be as good as with a headset. If you are using earbuds with a microphone, make sure the microphone is held close to your mouth for the duration of your presentation.

If you have no other option, you can use the internal microphone of your laptop or computer. This will have the worst sound quality and may be difficult for the audience and interpreters to clearly hear your audio.

Selecting Your Microphone Device

Before your event begins, make sure that you have your headset inserted into your computer and close all other communication platforms (Zoom, MS Teams, Skype, etc). You will then be ready to check the audio quality of your microphone, and if you need to change devices, you can do that by clicking on the 3 dots in the right upper corner of your screen.


Then click on ‘Speaker & Microphone settings’ and choose the correct headset in the list of available microphones. You can check the audio display in the top right corner – there should be a green marker moving indicating that your audio is working.

If you do not have audio you may need to change the microphone. The default device will often be your computer’s internal microphone so it’s important to switch to your headset microphone for the best sound quality.

What If You Still Cannot Be Heard?

If you follow these steps and still cannot be heard when presenting, you should do the following.

  1. Remove and reinsert your microphone
  2. Refresh your tab with Ctrl + Shift + R buttons on Windows or Cmd + Shift + R on Mac
  3. If you still cannot get audio, click the ‘?’ icon on your left sidebar to reach our live technical support team