Frequently Asked Questions

Connection Issues

What can I do when I get disconnected?

If you get disconnected during an event, you should try refreshing your browser window to regain connection. If the problem persist, please visit our check page and our support page.

What type of connection should I use?

To best experience VoiceBoxer we recommend using an Ethernet cable connection. To learn more, you can review our recommended technical requirements or visit our blog post.

You can always check your connection at our check page, visit how here.

Creating an Event

Can I edit my event?

If you need to edit the event details prior to its start, you can click on “Edit” button on the VoiceBoxer portal.

How do I add an Operator to my event?

You can add an Operator to your event once you have finalized the creation of your event.

Once you press ‘Finalize’ you will see the following four options on the top right of the screen . Here you will need to select ‘Settings’

Select the ‘Add operator’ button

Here you can add the email of the person you wish to add as an Operator.

Once you have added the email, you can click the save button.

Your Operator has now been added!,

For more information on how the Operator role works, please check our Operators Guide.

 

How do I upload my slides?

You can upload a presentation when creating or editing your event in the VoiceBoxer portal:

  1. First select the languages for your event from the dropdown list (please remember to select the primary language).
  2. Go to the ‘Slides’ section
  3. The languages you previously selected will auto-populate here.
  4. Click on the + icon and choose the slides from your computer (make sure to convert the PPT slides to images first)
  5. Move or delete individual slides if needed with buttons on each slide

Note: To add slides in more than one language, a language booth with respective languages needs to be added beforehand. Contact us for any assistance for making your events multilingual.

 

How do I make my event multilingual?

On a free plan you can create as many monolingual events as you wish.

If you want to host a multilingual event on VoiceBoxer, please get in touch with us at contact@voiceboxer.com.

Why do I need to choose a primary language for slides?

When you upload multilingual slides to an event, you will have to choose a Primary language. The Primary language is the fall back language in case no slides are uploaded for all languages.

Here’s an example. An event will be broadcasted in 3 languages: English, Spanish and French. If you upload slides only in English and Spanish and a participant listens to the event in French, the Primary language selection triggers which slides will be displayed.

How do I convert my slides into images?

If you create your slides in Power Point or PDF, you can save your presentation as images. For step-by-step guide click here.

During and after an event

How to use chat channels?

The chat channels within an event can be a useful tool to communicate with other participants during an event.

The way to use these depends on the role you have at the event and is illustrated in the table below.

 

There are three chat options for participants during events, these are:

 

 

 

  • Group chats – These chats can viewed by multiple participants at a time.
  • Private chats – These chats can only be viewed by you and the participant who receives the message.
  • Ask a Question – These chats are specifically for asking questions during events.

Group chats:

The chat options will look different depending in your role within an event.

Moderator:

  • General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
  • Speakers – This chat tab can be used for communicating with speakers only, this can be useful for co-ordinating presentation times with those presenting during an event.
  • Moderator + All Interpreters – This chat tab can be used by both the interpreters and the moderator to communicate and co-ordinate, this could be a note that the moderator or a speaker cannot be heard during an event.

Presenter:

  • General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
  • Speakers – This chat tab can be used for communicating with speakers only, this can be useful for co-ordinating presentation times with those presenting during an event.

Audience:

  • General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.

Interpreter:

  • General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
  • All Interpreters – This chat tab can be used by Interpreters to communicate with their colleagues during an event, this chat will be visible to all Interpreters.
  • You Virtual Booth – This chat tab can be used but you and your booth partner to communicate and co-ordinate within your booth. This chat will only be seen by you and your booth partner.
  • Moderator +  All Interpreters – This chat tab can be used by both the interpreters and the moderator to communicate and co-ordinate, this could be a note that the moderator or a speaker cannot be heard during an event.

Operator:

  • General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
  • All Interpreters – This chat tab can be used by Interpreters to communicate with their colleagues during an event, this chat will be visible to all Interpreters.
  • Moderator +  All Interpreters – This chat tab can be used by both the interpreters and the moderator to communicate and co-ordinate, this could be a note that the moderator or a speaker cannot be heard during an event.

Private chats: 

You can use these chats to communicate with individuals during an event

  • To select the participant you wish to communicate with, please click the small ‘+’ to the right of their name.

  • To start a new chat with a particular participant, please press the blue ‘+’ symbol.

 

How can I view the video in full-screen format ?

To enter video full-screen mode, hover the mouse over the video and click on the magnifying glass icon (shown below).

Press ESC on your keyboard to exit full-screen mode.

 

How to automatically translate chats and polls?

To translate Chats  and Polls that you receive:

  1. Select “Your Language” (under the event slides).
  2. Hover over the Chat message or Polls you wish to translate and click on “Translate message” as displayed below (you can always revert the translation by clicking there again).

Please note: Translation features are NOT applicable for Interpreters & Private Chats.

Can there be multiple moderators?

Yes, there can be multiple moderators in your event. The creator of the event can either add multiple moderators when creating the event or the assigned operator can upgrade a speaker or audience member to the moderator role during the event if needed.

Can audience intervene with voice or video?

No. The audience can interact with the presenters and other audience members by using the chat.

The Presenters who have been added during the event creation can take the floor and be heard/seen via their microphone/camera. To learn about the roles on VoiceBoxer click here.

How can I share my screen?
  1. Click the “+” icon, then “Screen Share”, the other participants will be seeing your screen instead of the webcam feed.

Screen Shot 2016-07-28 at 10.59.34 AM

2. Once you have clicked “Screen Share” the browser will ask you to confirm what exactly you would like to share:

(example from Chrome)

3. If you choose screen sharing from Chrome tab, choose the tab you would like to screen share from. For screen sharing with audio you need to checkmark ‘Share Audio’ in the left bottom corner.

screen sharing with audio voiceboxerscreen sharing with audio voiceboxer

 

Please  make sure to choose an appropriate screen and click “Share”. If you wish to stop screen sharing, please click again on the “+”icon and choose either “Camera” for webcam feed or “Off” for audio-only option.

What browser can I use?

Depending on your role during an event on VoiceBoxer, you have different possibilities regarding the choice of browser.

For the best experience, we suggest using Chrome, Firefox or Opera as browsers.

Audience members also have the option of using our downloadable mobile apps for an audio-only connection, in case of limited internet or device battery life.

Microsoft Edge and Safari (from version 12.1) are also among the supported browsers. 

 

How can I test my audio and video?

Before any event where you participate as presenter or interpreter, we suggest you test your audio and video settings. You can do that on our check page; to learn about the system check results, feel free to visit this support article.

Will I be heard and seen during the whole event?

This depends on the VoiceBoxer configuration and which roles you are assigned to.

VoiceBoxer Podium:

Single View: Only the active speaker can be seen and heard.

Speaker View: Multiple speakers can be seen on screen (active speaker + 5 panelists) but only the active speaker can be heard. The active speaker is placed in the main area off the screen.

Gallery View:  Up to 13 speakers can be shown on screen but only the active speaker can be heard. The main speaker will still be highlighted in the top-left corner of the screen (top right if a presentation is uploaded)

VoiceBoxer Forum:

Every participant in the Forum can be heard and seen (unless they mute themselves and turn off their camera). The Forum can obtain up to 13 participants and when you are not in the forum you won’t be heard or seen. If you want to join the forum you need to request the floor from the moderator.

How do I record an event?

In case you want your event recorded, please contact the VoiceBoxer staff via support@voiceboxer.com so our team can activate the recordings.

How can I access the recording?
The recording will be stored on the cloud and be accessible via a link that is available in the portal only for the user that created the event, under the following menu: Portal -> Past Events -> Details ->Download

How long after an event will the recording be available?

The recording is available the next day after the event has ended. Longer events may take additional time to be processed. Please note that the recording feature should be activated by our support team in advance.

How can I delete the recording?

It is not possible to delete the recording on your own, but in case you are the event organiser, you can write to support@voiceboxer.com and our support team will help you.

Users and plans

What is it included in the free plan?

Under a free plan, you can create as many monolingual events as you wish via our portal, to try out VoiceBoxer with the limitation of having up to 10 attendees.

To upgrade to a larger plan or to have your multilingual event, please contact us at sales@voiceboxer.com.