If you get disconnected during an event, you should try refreshing your browser window to regain connection. If the problem persist, please visit our check page and our support page.

To best experience VoiceBoxer we recommend using an Ethernet cable connection.

To learn more, you can review our recommended technical requirements or visit our blog post.

You can always check your connection at our check page, visit how here.

Yes.

If you need to edit the event details prior to its start, you can click on “Edit” button on the VoiceBoxer portal.

You can add an Operator to your event once you have finalized the creation of your event.

1. Once you press ‘Finalize’ you will see the following four options on the top right of the screen. Here you will need to select ‘Settings‘.

Or go to ‘Details‘ of your event on VoiceBoxer Portal, then select ‘Settings‘.

2. Select the ‘Add operator‘ button

3. Here you can add the email of the person you wish to add as an Operator.

4. Once you have added the email, you can click the ‘save’ button.

Your Operator has now been added!

For more information on how the Operator role works, please check our Operators Guide.

You can upload a presentation when creating or editing your event in the VoiceBoxer portal:

1. Select the languages for your event from the dropdown list (please remember to select the primary language).
2. Go to the ‘Slides’ section
3. The languages you previously selected will auto-populate here.
4. Click on the + icon and choose the slides from your computer (make sure to convert the PPT slides to JPEG first)
5. Move or delete individual slides if needed with buttons on each slide

Note: To add slides in more than one language, a language booth with respective languages needs to be added beforehand. Contact us for any assistance for making your events multilingual.

On a free plan you can create as many monolingual events as you wish.

If you want to host a multilingual event on VoiceBoxer, please get in touch with us at contact@voiceboxer.com.

When you upload multilingual slides to an event, you will have to choose a Primary language. The Primary language is the fall back language in case no slides are uploaded for all languages.

Here’s an example. An event will be broadcasted in 3 languages: English, Spanish and French. If you upload slides only in English and Spanish and a participant listens to the event in French, the Primary language selection triggers which slides will be displayed.

If you create your slides in Power Point or PDF, you can save your presentation as images. For step-by-step guide click here.

The chat channels within an event can be a useful tool to communicate with other participants during an event.

The way to use these depends on the role you have at the event and is illustrated in the table below.

There are three chat options for participants during events, these are:

• Group chats – These chats can viewed by multiple participants at a time.
• Private chats – These chats can only be viewed by you and the participant who receives the message.
• Ask a Question – These chats are specifically for asking questions during events.

Group chats:

The chat options will look different depending in your role within an event.

Moderator:

• General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
• Speakers – This chat tab can be used for communicating with speakers only, this can be useful for co-ordinating presentation times with those presenting during an event.
• Moderator + All Interpreters – This chat tab can be used by both the interpreters and the moderator to communicate and co-ordinate, this could be a note that the moderator or a speaker cannot be heard during an event.

Presenter:

• General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
• Speakers – This chat tab can be used for communicating with speakers only, this can be useful for co-ordinating presentation times with those presenting during an event.

Audience:

• General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.

Interpreter:

• General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
• All Interpreters – This chat tab can be used by Interpreters to communicate with their colleagues during an event, this chat will be visible to all Interpreters.
• You Virtual Booth – This chat tab can be used but you and your booth partner to communicate and co-ordinate within your booth. This chat will only be seen by you and your booth partner.
• Moderator +  All Interpreters – This chat tab can be used by both the interpreters and the moderator to communicate and co-ordinate, this could be a note that the moderator or a speaker cannot be heard during an event.

Operator:

• General – This chat tab can be used to write to all participants at the same time, perhaps a welcome message or instructions. This chat can be viewed by all participants in an event.
• All Interpreters – This chat tab can be used by Interpreters to communicate with their colleagues during an event, this chat will be visible to all Interpreters.
• Moderator +  All Interpreters – This chat tab can be used by both the interpreters and the moderator to communicate and co-ordinate, this could be a note that the moderator or a speaker cannot be heard during an event.

Private chats: 

You can use these chats to communicate with individuals during an event

• To select the participant you wish to communicate with, please click the small ‘+’ to the right of their name.

• To start a new chat with a particular participant, please press the blue ‘+’ symbol.

To enter video full-screen mode, hover the mouse over the event slides/video and click on the magnifying glass icon (shown below).

Only the video from the Speaker who has the floor and Event Slides can be magnified.

Press ESC on your keyboard to exit full-screen mode.

To translate Chats  and Polls that you receive:

1. Select “Your Language” (under the event slides).
2. Hover over the Chat message or Polls you wish to translate and click on “Translate message” as displayed below (you can always revert the translation by clicking there again).

Please note: Translation features are NOT applicable for Interpreters & Private Chats.

Yes, there can be multiple moderators in your event. The creator of the event can either add multiple moderators when creating the event or the assigned operator can upgrade a speaker or audience member to the moderator role during the event if needed.

No. The audience can only interact with the Speakers and other audience members by using the chat. The audience can neither be seen nor heard by others.

The Speakers who have been added during the event creation can take the floor and be heard/seen via their microphone/camera.

To learn about the roles on VoiceBoxer click here.

You can only share your screen when you have the Floor. The “Share your screen” icon can be found on your lower left screen.

Once you have clicked “Share your screen“, the browser will ask you to confirm what exactly you would like to share (example from Chrome): 

If you choose screen sharing from the “Chrome Tab“, choose the tab you would like to screen share from. For screen sharing with audio, you need to checkmark ‘Share tab audio’ in the left bottom corner.

Please make sure to choose an appropriate screen and click “Share”.

If you wish to stop screen sharing, please click again on the lower left “Stop sharing screen” icon or the pop-up window “Stop sharing” under your shared screen.

Depending on your role during an event on VoiceBoxer, you have different possibilities regarding the choice of browser.

For the best experience, we suggest using Chrome, Edge or Opera as browsers.

Audience members also have the option of using our downloadable mobile apps for an audio-only connection, in case of limited internet or device battery life.

Mozilla Firefox and Safari (from version 12.1) are also among the supported browsers. 

Before any event where you participate as presenter or interpreter, we suggest you test your audio and video settings. You can do that on our check page; to learn about the system check results, feel free to visit this support article.

This depends on the VoiceBoxer configuration and which roles you are assigned.

During the event, only Moderator(s) can change the event configuration between the “Structured moderation” (Only 1 person can be heard at a time) and “Open meeting” (all can speak).

Audience members can neither be seen nor heard the whole time no matter what the event configuration is.

Interpreters cannot be seen the whole time (no matter what the event configuration is) but can be heard if they are broadcasting.

Structured moderation: 

• Up to 13 Speakers can be shown on screen
• Only the active Speaker (the one who takes the Floor) can be heard
• Individual speakers can choose to see “Single-speaker view” or “Multi-speaker view”

Open meeting:

• Up to 13 Speakers can be heard and seen on screen (unless they mute themselves and turn off their camera)
• If you didn’t see yourself on screen and want to join the forum, you need to request the floor (by clicking the “Hand” icon), and the moderator will let you in.
• Individual speakers can choose to see “Single-speaker view” or “Multi-speaker view”

Before the event – When & who should I contact? 

In case you want your event recorded, please contact the VoiceBoxer staff via support@voiceboxer.com, so our team can activate the recordings.

Please note that the recording feature should be activated by our support team in advance (ideally one working day before the event has started).

After the event – How can I access the recording?

How long after an event will the recording be available?

Under a free plan, you can create as many monolingual events as you wish via our portal, to try out VoiceBoxer with the limitation of having up to 10 attendees.

To upgrade to a larger plan or to have your multilingual event, please contact us at sales@voiceboxer.com.